Contact

E3 Living Customer Service is available Monday through Friday 9 am to 5 pm Eastern Standard Time. Please the form below to email us with your questions, we can be reached at 800-560-6310 during business hours.

How to Contact Us: 

E3 Living is a website-based retailer. In keeping with our mission of being environmentally responsible we try to minimize our use of natural resources. Consequently, we do not offer paper catalogs, which can waste an incredible amount of paper. Nor do we have a brick and mortar storefront. As a result, we're completely virtual and process all of our orders electronically. Due to these resource constraints, we prefer to answer your questions electronically as well. Please use this contact form. Our highest priority is to make sure all of your orders get processed timely and and delivered promptly. Handling your questions and concerns via email allows us to process your orders more efficiently.

At the same time, we recognize that we are far more than a company that sells water saving and energy conservation products. We are a resource for people like you, who are trying to make the everyday aspects of your lives a little more environmentally responsible. If you have questions about the products we sell, we want to hear from you. So, if an email simply won't do, please call one of our customer service representatives. Customer Service is available toll free at 800-560-6310 Monday through Friday 9:00 AM - 5:00 PM Eastern Standard Time. Outside the U.S. can call 1-703-724-1282. Sometimes we may be busy helping other customers, and you may need to leave a message. You should expect to hear back from us within 24-hours (next business day).

You can write us, too.

And, if you would like, you may write us. (Please Note: We do not accept returns at this address) Our address is:

E3 Living

P.O. Box 2053
Ashburn, VA 20147-2053
Telephone: 800-560-6310

Telephone: 703-724-1282
Fax: 806-550-9016

Need to request a warranty replacement for lighting? (please read carefully). 

If you are seeking a factory warranty replacement for lighting purchased from E3 Living for the Neptun or EarthBulb brands, you must provide us with your order number and name in which the order was placed, the product number that needs replacing and a brief description of the problem.  Warranty requests without this information can not be processed. E3 Living works with the manufacturer on your behalf to obtain warranty replacements.  It is up to the manufacturer as to whether or not a replacement bulb will be sent. Only products from Neptun (2 years from date of purchase) and Earthbulb from Earthtronics (1 year from date of purchase) are eligible for this warranty service.  For all other product warranties you will need to contact the manufacturer directly. Please be sure to select LIGHT BULB WARRANTY REQUEST for the category.

Need to request a Return Authorization?

You may request a return authorization through this contact form.  All returns require an authorization. You can review our return policies by clicking this link.